EarnRelay for property maintenance
Property maintenance call answering for property managers.
Give tenants and property managers a clear way to report maintenance work, including after hours, without promising immediate attendance.
Answer tenant and property-manager maintenance calls, collect property and repair details, and offer an approved urgent transfer or callback.
7-day trial · then $99/month
Basic includes 60 AI calls and 200 SMS segments per billing month, plus unlimited customer self-bookings. The selected allowance covers the 7-day trial.
This button selects Receptionist (Basic). Renews automatically after 7 days unless cancelled in Stripe. The trial starts at checkout; setup does not pause it. Usage limits apply; phone activation requires carrier approval.
Hear how your receptionist could answer.
Choose your business type and add a name or service to personalise a 60-second example. No signup or card required.
These labels only personalise the example; they are not saved to your account. Use a made-up caller name and details.
Try saying:
“I rent a unit in Belmont. The bathroom exhaust fan has stopped, and I'm calling after hours. Can someone call me back?”
Use made-up details. This demo takes no real bookings, sends no texts and has no access to customer records.
When you press Start, your browser asks for microphone access. Vapi and its speech providers process the audio; recording and transcript storage are disabled in the demo configuration. Please use fictional details. Privacy information
Checking demo availability…
Receptionist plan: $99/month after a 7-day trial.
60 AI calls and 200 SMS segments per billing month. The subscription trial starts at checkout; AI receptionist activation includes required business verification and approval.
Calls and bookings
1 · Answer
Your configured AI receptionist answers while you’re working or handles after-hours enquiries.
2 · Take a message
It collects the job, location, urgency and caller details using your business instructions.
3 · Offer a booking or callback
With booking texts connected, offer your booking link. Review the enquiry, arrange a callback or prepare a quote.
Phone activation requires carrier approval. You set the services, coverage area, booking hours and urgent-call transfer rules.
After-hours tenant maintenance call intake
A useful message lets your team decide the next step without making the tenant repeat the call. Configure the receptionist to collect the details your business needs:
- Caller name and the best callback number.
- Property address, unit and suburb, where relevant to the job.
- The issue in the caller's own words and when they noticed it.
- Access details, preferred contact time and the urgency the caller reports.
- The next step offered under your own rules: booking link, attempted transfer or callback.
You decide what counts as urgent and set one saved number for an urgent or requested human transfer. If no one answers, the receptionist can take a callback request. It should not diagnose the fault or promise that a contractor will attend. For immediate danger, callers should contact the appropriate emergency service.
Hear a fictional property maintenance callKeep the enquiry and follow-up together
Capture the caller, property and unit, reported issue, access instructions and urgency. Follow your approved rules for a booking link, one saved transfer contact or a callback, then review the enquiry in EarnRelay.
Keep customer details, bookings, quotes and invoice follow-up visible in one business workspace. Request deposits or full payments when your Stripe account is connected.
Built around your day
- Tenant repair requests
- Strata and facilities callouts
- Inspection and repair bookings
- Quote and invoice payment follow-up
A look inside
See the features
Explore real EarnRelay screens. Personal details are redacted or replaced with sample data.
Calls, callbacks, quotes and invoices in one place.
See who called, what they need and what you still need to do.
- See urgent requests and callbacks
- Keep customer details together
- Create a booking or quote
Actual app screenshots. Open full-screen to zoom and explore.
Try EarnRelay for 7 days.
Configure your services, greeting and booking hours. Explore all features for 7 days, with the selected plan’s usage allowance.
- Booking page and workspace open after secure Stripe checkout.
- Phone answering requires US carrier approval and completed connections.
- This trial selects Receptionist (Basic) at $99/month after day 7 unless you cancel through Stripe.
- Basic includes 60 AI calls and 200 SMS segments per billing month, plus unlimited customer self-bookings. Premium features pause after the trial.
Questions before you start
Can it distinguish routine from urgent maintenance calls?
Set your own urgent-call criteria and one saved transfer contact. If a transfer cannot be completed, EarnRelay can take details for a callback without promising a response time.
Can property managers use it for tenant maintenance calls?
EarnRelay can capture tenant maintenance enquiries, including the property, issue, access instructions and urgency. Configure the services, coverage areas and handoff rules your team uses.
Can it work across several service areas?
Yes. Add the suburbs or regions you cover and the services available in each area.